Return & Refund Policy

At anpglobalmart, we are committed to delivering high-quality products and ensuring customer satisfaction. As we primarily deal in bulk orders, wholesale supplies, and customized corporate gifts, the following Return & Refund Policy applies to all purchases.

1. Order Cancellation

• Orders can only be cancelled before production, customization, or dispatch begins.

• Once an order has entered production or has been dispatched, it cannot be cancelled.

• Customized, logo-printed, engraved, or personalized products are non-cancellable once production starts.

2. Returns

As most of our products are manufactured, sourced, or customized specifically for our customers, we generally do not accept returns.

Returns will only be considered if:

• The wrong product was delivered.

• The product received is damaged during transit.

• The product has a manufacturing defect.

• The delivered quantity does not match the confirmed order.

Any return request must be raised within 48 hours of receiving the shipment, along with clear photographs or videos as proof.

3. Non-Returnable Products

The following items are not eligible for return or exchange:

• Customized or logo-printed products

• Personalized gift items

• Bulk corporate gift orders

• Clearance or special offer products

• Products damaged due to improper handling after delivery

4. Refund Policy

Refunds are approved only after our quality team verifies the issue.

If approved, we may provide:

• A replacement product

• Credit for future purchases

• A partial refund (where applicable)

• A full refund in exceptional cases

Refunds, if approved, will be processed using the original payment method within 7–10 business days.

5. Replacement Policy

Eligible damaged or defective products may be replaced at no additional cost after verification. Replacement requests must include the invoice, order details, and supporting images or videos.

6. Shipping Damage

If your shipment arrives with visible damage:

• Inform the delivery partner immediately.

• Record photographs or videos before opening the package.

• Contact our customer support within 48 hours.

Failure to report shipping damage within the specified timeframe may affect claim eligibility.

7. Bulk & Wholesale Orders

As a wholesale supplier, all bulk orders are manufactured or arranged specifically according to customer requirements. Customers are advised to verify:

• Product specifications

• Quantity

• Branding artwork

• Printing details

• Color preferences

• Delivery address

before confirming the order. Once approved, changes may not be possible.

8. Contact for Returns & Refunds

For any return, replacement, or refund request, please contact us with your order details.

anpglobalmart

Email: info@anpglobalmart.com

Business Hours: Monday – Saturday | 9:30 AM – 6:30 PM

Our team will review your request and respond as quickly as possible.